Frequently asked questions

General

Is the app free to use?


Absolutely! You can enjoy all of Oatsy's cool features completely free of charge for life. That makes Oatsy the unique nutrition and calorie tracking app when comparing to many competitors out there such as MyFitnessPal, Lifesum, and MyPlate.




How can I get Oatsy?


You can download the App directly from Google Play store or Apple App store. Just search for Oatsy Calorie Tracker.




Is the foods data accurate?


Oatsy uses Nutritionix as our source of data. It is the largest grocery database on the planet curated by Professional registered dietitians, with coverage for over 92% of grocery items in the U.S. and Canada. For more information, please visit https://www.nutritionix.com/




Is the diet information accurate?


We carefully choose all of our data sources and references. Most information are based upon accurate research and government health guidelines. For detail information of the sources of information, please visit https://www.oatsyapp.com/disclaimer




How do I get help?


If you have any questions about the app, you can directly chat with us using the messager on the Oatsy website. We will get back to you asap. Or you may submit a form at https://www.oatsyapp.com/contact




Does Oatsy work with my health device?


We are constantly adding support to new devices and systems. As of now, Oatsy is integrated with Apple health for your health information. Stay tuned for support for more fitness devices.





How to use the app

How do I log food, weight, or exercise?


Log you daily activities by pressing the green "Plus" button at the middle of the tab bar. Then choose the activity to log.




How do I log steps?


Oatsy integrates with Apple health to track your steps. Log steps manually in the "Add Exercise View" or automatically through your apple health steps.




How do I log for previous dates?


- On the home screen, you can click on the calendar, or left / right icons to change dates. - While on the date, press the green "Plus" button to record activities for that date.




How do I edit or delete food entries?


- On the Home Screen, swipe down and press the "View or Edit Foods" button to go to the details food view. - Click on the food item to edit or remove it. - Click "Save"




How do I change diet plans?


- Go to the "Progress" page - Click on the current meal plan - Select the target plan - Click the green "Select Plan" button to switch to this plan.




How do I connect to Apple Health Data?


Oatsy will ask to connect to your apple health data on the first launch. If you did not allow access at that time, you can later modify the settings with the following steps. 1. Go to Settings 2. Click on Apple Health 3. Click on Data Access & Devices 4. Click on the the Oatsy App 5. Turn All Categories On




How do I get access to Premium Features?


You can subscribe to Oatsy Premium to unlock premium features, which include AI Scanner, Copy & Paste Meal, Photo Tracking, FitScore and Daily Analysis.




How do I update my weight?


Log your latest weight by pressing the green plus button -> select weight, and save.




How do I cancel subscription or get a refund?


Oatsy Premium Subscriptions are managed by Apple itunes. To cancel your subscription or get a refund, please contact Apple itunes support.